Support & Services


Engineering

We will assist you on all kind of questions related to the integration and use of our handling modules and systems.

This might be system selection to determine, which type fits best to your application and requirements. These services cover cycle time tests, feasibility studies and applications engineering support.

On request, we are able to do Contract Application Programming and Installation Support. Of course, during all your activities we will support you with our hotline service.

 

Engineering Services

Engineering Services:

Applications Analysis / Feasibility Studies
Applications Engineering Support
Contract Programming
Installation Support

 


Training

Depending on your demands and requirements, we are able
to offer a wide range of different classes:

Introduction Classes - will give you a system overview,

covering operation, programming and installation items.


Hardware Classes - are emphasizing the

system functionality and service / maintenance details.


Software Classes - cover application development

for system controllers and Host based applications.

Of course, on request we will “customize” our trainings according to your special needs.

 


On-Time Support and Maintenance Services

During our regular working hours, we maintain a hot-line service for all users of our products.
Depending on the individual service agreement with our customers, the following services are available:
24x7 Hot Line Support
On-site Technical Support
On-site and in-house Repairs
Preventive Maintenance



Spare Parts

Technical support is quite important for the continuous availability of production equipment.
Our technical services are therefore completed by the spare parts stock we keep at our different locations.